Gift Card and Flowers Delivery Automation

Overview

Westpac needed a smoother way to manage internal gift card and flower delivery requests without relying on slow manual handoffs. Growth Digital designed and implemented an automation workflow using n8n, connecting request capture, approval, fulfilment and delivery notification into a clearer end-to-end process.

The problem

Gift and flower requests often involve several small but important steps: collecting the request, checking the details, getting approval, passing the order to the right fulfilment contact, and confirming delivery. When those steps are handled manually, requests can be missed, approvals can stall, and teams have less visibility over what has been sent, what is waiting, and what has already been completed.

Our approach

We mapped the workflow around the real operational journey: request submitted, request checked, approval captured, fulfilment triggered and delivery status returned. n8n was used as the automation layer so each step could be structured, repeatable and easier to monitor, while keeping the experience simple for the people submitting and processing requests.

The solution

Growth Digital built an n8n-powered workflow that moves gift card and flower delivery requests through the right operational steps automatically. The automation helps route requests for approval, prepares fulfilment details for the team responsible for sending the gift or flowers, and supports notification once the request has moved through the delivery process.

• n8n workflow design for gift card and flower delivery requests
• Structured request capture for gift, recipient and delivery details
• Approval routing before fulfilment begins
• Automated handoff to the fulfilment process
• Status updates for submitted, approved, fulfilled and delivered requests
• Private workflow implementation without exposing internal data

The results

The completed workflow gives Westpac a more consistent process for managing gift card and flower delivery requests. Teams have a clearer path from request to approval and fulfilment, fewer manual touchpoints to manage, and a stronger foundation for tracking each request through to completion.